1. Hosting refunds

First-time hosting customers may request a refund of their hosting subscription fees within 14 calendar days of their first hosting purchase. This applies to monthly and annual hosting plans.

Separately itemized setup fees and domain registrations are non-refundable. Issued SSL certificates and activated third-party licences are also excluded. These exclusions do not reduce the refund of eligible hosting subscription fees.

After the 14-day guarantee, monthly hosting has no partial-month refund. Annual hosting may be cancelled for a prorated refund of the unused hosting period; setup fees remain non-refundable.

The guarantee covers hosting subscription fees, not development, AI automation or other services purchased alongside hosting. Refunds cannot exceed the amount paid for the eligible service.

2. Development, AI and other services

Development and maintenance

Development refunds cover uncompleted milestones. Delivered custom code or design work is non-refundable.
Custom work that has already started cannot simply be cancelled in full; we review the completed work and remaining milestones with you.
Maintenance contracts may receive a prorated refund for the unused period.

AI and automation

Setup fees are non-refundable once configuration begins.
Monthly subscriptions have no partial-month refund.
Consumed API credits are non-refundable.

Domains, licences and third-party services

Domain registrations, issued SSL certificates and activated third-party licences are non-refundable. Any third-party cancellation restrictions must be disclosed in your quote before payment.

For services other than hosting, request cancellation within 2 calendar days of placing the order and before setup or work begins. Once work starts, the service-specific rules above apply. This window does not shorten the 14-day hosting guarantee or affect rights under applicable law.

If a service is defective, not delivered or materially differs from the agreed scope, report it promptly with your order reference. We will investigate and discuss correction, completion or an appropriate refund based on the work delivered and your applicable rights.

3. How to cancel or request a refund

Email contact@skinsindiasolutions.in with your order or invoice reference, service name, purchase date and the reason for the request.
For a service issue, include a short description and relevant screenshots. Do not send passwords, card details, OTPs or sensitive account information.
Our team will respond within 24 hours with the status or any information needed to review the request.
We confirm the cancellation date and any eligible refund amount by email. Subscription cancellation normally takes effect at the end of the current billing period; tell us if you are requesting an eligible refund or earlier closure.

You can request cancellation by email; access to a control panel is not required. Export any data you need before the confirmed closure date. Service data retention is described in our Terms & Conditions.

4. Refund processing and bank credit

Once approved, we process the refund through the original payment channel within 6–8 business days. Business days exclude Sundays and public holidays. We confirm initiation and share the available refund reference.

Processing a refund and receiving it in your account are separate steps. The payment provider and your bank control the credit time. For payments processed through PayU, refunds typically take 5–21 days to reflect in the customer account; some banks or payment methods may take longer. The 6–8 business-day processing window is not a guarantee of bank credit within that period.

Refunds go to the original payment source: the same card, UPI-linked account or bank account used to pay. If the expected credit is missing, contact us with your invoice and refund reference so we can follow up with the payment provider.

5. Failed or duplicate payments

If money is debited but your order or payment is not confirmed, contact us with the payment reference, date and amount. Check the status before paying again. We will reconcile the payment with the provider; a failed-payment reversal is separate from cancellation of a successfully paid service.

Confirmed duplicate charges or failed payments requiring a refund are returned to the original payment source. Automated reversals depend on bank and provider reconciliation. We will confirm the applicable status and expected timeline; contact us if the provider's advised deadline passes.

6. Contact and policy updates

Business name: SkinsIndia Solutions
Registered and operating address: Katjuridanga, Kenduadihi, Bankura, West Bengal, 722102, India
Email: contact@skinsindiasolutions.in
Telephone: +91-03242354938
Business and phone-support hours: Monday–Saturday, 9:00 AM–6:00 PM IST
Email support: Available 24/7 for active customers. You can also email order, billing and refund enquiries.

Orders retain the refund terms agreed at purchase. Material changes to these terms will be notified at least 30 days before they take effect for existing customers; changes do not retrospectively reduce refund eligibility. Nothing in this policy limits rights under applicable law.

For the services covered by this policy, see Services & Pricing. Our Terms & Conditions and Privacy Policy also apply.