Privacy Policy

Introduction

SkinsIndia Solutions ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our edge-hosted technology services, including website hosting (WordPress, Shopify, custom solutions), cloud infrastructure, AI automation, and related services (collectively, the "Services").

This policy describes our information-handling practices. The rights and obligations that apply depend on the service, your location and applicable data-protection law.

Hosting and providers: Service hosting locations are agreed during scoping. Website analytics, email, payments and integrations may involve other providers and locations, as explained below.

1. Company Information

Business name

SkinsIndia Solutions

Registered and operating address

Katjuridanga, Kenduadihi, Bankura, West Bengal, 722102, India

Email

contact@skinsindiasolutions.in

Telephone

+91-03242354938

Business and phone-support hours

Monday–Saturday, 9:00 AM–6:00 PM IST

Email support

Available 24/7 for active customers. You can also email order, billing and refund enquiries.

2. Information We Collect

2.1 Personal Data

We may collect the following categories of personal data:

• Contact Information: Name, email address, phone number, company name
• Account Information: Account identifiers, authentication information and billing address
• Payment Information: Billing details, invoices, transaction references and payment status. Card and payment credentials are handled by the payment provider; do not send card details, passwords or OTPs through our contact form.
• Service Usage Data: Server usage metrics, bandwidth consumption, storage utilization
• Technical Information: IP address, browser type, operating system, device information
• Communications: Support tickets, email correspondence, chat logs

2.2 Sensitive Personal Data

As defined under the IT Act (SPDI Rules), we may collect:

• Financial information (payment details, invoices)
• Authentication information for services that require an account

We do NOT collect: biometric information, sexual orientation, medical records, or health information.

2.3 Automatically Collected Information

• Server logs and access logs
• Performance monitoring data
• Security and threat detection data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal data for the following purposes:

• Service Provision: To provide, maintain, and improve our edge-hosted services
• Account Management: To create and manage your user account
• Billing and Payments: To process payments and send invoices
• Customer Support: To respond to inquiries and provide technical support
• Security: To detect, prevent, and address security threats and fraud
• Service Optimization: To monitor and analyze usage patterns for service improvement
• Legal Compliance: To comply with applicable laws and regulations
• Communications: To send service notifications, updates, and marketing communications (with consent)

Service scope: Tell us about any data-residency requirement before ordering so we can confirm whether the proposed service can meet it.

5. Data Sharing and Disclosure

We do NOT sell your personal data. We may share your information in the following limited circumstances:

5.1 Service Providers

• Payment processors for payment collection, refunds and transaction records
• Hosting and infrastructure providers for service operation
• Email, analytics and performance providers for communication and website operation

We share information needed for these purposes. Providers may process information in different countries under their own applicable terms and privacy policies. Service-specific processing arrangements are documented where required.

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal process (court orders, subpoenas)
• Requests from government authorities
• Protection of rights, property, or safety of SkinsIndia Solutions, users, or the public

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you via email and/or prominent notice on our website before your data is transferred.

7. Your Rights

Depending on applicable law and the circumstances, you may exercise the following rights:

7.1 Access, Correction and Other Requests

• Right to Access: Request information about personal data we process
• Right to Correction: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Data Portability: Request your data in a structured, machine-readable format
• Right to Withdraw Consent: Withdraw consent for data processing at any time
• Right to Nominate: Nominate another person to exercise your rights in case of death or incapacity
• Right to Grievance Redressal: Lodge complaints regarding data processing

7.2 GDPR Rights (for EU Data Subjects)

• Right to Object to processing
• Right to Restrict processing
• Right to lodge a complaint with supervisory authority

7.3 Exercising Your Rights

To exercise any of these rights, please contact us at:

• Email: contact@skinsindiasolutions.in
• Phone: +91-03242354938
• Address: Katjuridanga, Kenduadihi, Bankura, West Bengal, 722102, India

We will respond to your request within 30 days (or as required by applicable law).

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Active Accounts: Data retained for the duration of your account
• Closed Accounts: Data retained for 90 days, then deleted (unless legal obligations require retention)
• Billing Records: Retained for 7 years (tax and accounting requirements)
• Server Logs: Retained for 90 days (security and diagnostics)
• Support Tickets: Retained for 2 years

Deletion requests are subject to applicable retention obligations. Backup copies are removed through the applicable retention cycle and are not used for ordinary service access after deletion.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies for:

• Essential Cookies: Required for website functionality and security
• Analytics: Usage and performance measurement through our analytics providers
• Browser Storage: To remember your selected currency

You can control cookies and clear stored preferences through your browser settings. Clearing local storage resets your currency preference. Blocking essential storage may affect services that require sign-in.

11. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

If you believe we have collected data from a child, please contact us immediately at contact@skinsindiasolutions.in, and we will delete such data promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services.

We will notify you of material changes by:

• Email notification to your registered email address
• Prominent notice on our website
• In-app notification for active users

Your continued use of our Services after the effective date constitutes acceptance of the updated policy.